Refund or Return Policy
Refund & Return Policy
At MisbahEssentials, customer satisfaction is our priority. We want every beauty and skincare order to reach you safely and in excellent condition.
Last Updated: August 2026
Our Return & Refund Commitment
We carefully inspect products before shipping. However, if you receive a damaged, defective, incorrect, or incomplete item, please contact us within 7 days of receiving your order. We will review your request and provide an appropriate solution according to this policy.
Refund & Return Policy Highlights
📦 Damaged Products
Products damaged during delivery may be eligible for a return, replacement, or refund after verification.
✅ Wrong Item
If you receive an item different from what you ordered, contact us so we can review and resolve the issue.
⏰ 7-Day Request
Return or refund requests must be submitted within 7 days of receiving your order.
📸 Proof Required
Clear photos or videos of the product and packaging may be required to verify your request.
Eligible for Return or Refund
- Products damaged during shipping.
- Wrong products delivered.
- Missing items from an order.
- Products with a verified manufacturing defect.
- Products received in an unusable condition.
Beauty & Skincare Product Returns
For hygiene and safety reasons, opened or used beauty, skincare, cosmetic, fragrance, and personal-care products are generally not eligible for return or refund unless the product is damaged, defective, or incorrectly supplied.
Not Eligible for Return or Refund
- Products that have been opened or used without a valid product defect.
- Products damaged due to customer misuse or mishandling.
- Requests submitted after the 7-day return period.
- Products returned without prior approval.
- Change-of-mind requests for opened or used beauty products.
- Products purchased during clearance or final-sale promotions, where applicable.
How to Request a Return or Refund
Contact Us
Contact us within 7 days of receiving your order.
Share Details
Provide your order number and explain the issue.
Send Evidence
Send clear photos or videos of the product and packaging when requested.
Review & Resolution
Our team will review your request and provide the appropriate resolution.
Refund Information
If your refund is approved, the refund method and processing time will depend on the original payment method and applicable payment-provider or banking processing times. We will communicate the available resolution after reviewing your request.
Important Notes
MisbahEssentials reserves the right to review and approve return or refund requests based on the conditions outlined in this policy. Each request is reviewed individually to ensure a fair resolution for our customers.
Need Assistance?
If you have questions about returns, refunds, damaged products, or your order, our customer support team is here to help.
Beauty • Skincare • Haircare • Self-Care
Chungi Amar Sidhu, Lahore, Pakistan